hollywood casino at charles town races employees

Issues, controls and releases guest safe-deposit boxes. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit posts all charges completes cashier’s report, prepares deposit and counts cashier bank.

Promotes hotel services, facilities and outlets provides guests with information such as local attractions and directions to increase satisfaction. Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer informs leadership of major problems, complaints, disturbances or unhappy guests.Ĭompletes daily credit reports, no-post reports credit limit reports and other checklist duties.īooks guest reservations via telephone and fax. Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members.Įnrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested.Īssists guests with luggage storage and rooming guests as requested.Īssists maintaining, stocking and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays.Ĭomplete shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check and no-post report. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc.Īrranges for guest requests to be met prior to guest arrivals (i.e. Prepares for group check in and out and VIP arrivals becomes informed of events/ functions in the hotel during the shift.

Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in.Ĭhecks guests out of the hotel processes customer payments according to established policies and procedures.

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Hollywood casino at charles town races employees